Appendix 2 Job DemandsChart for general staff

The Job Demands Chart should be applied when assessing the job demands level of tasks performed by general staff.  The chart should also be applied to those jobs where carrying out development and “investigation” projects cannot be regarded as academic research (e.g. in continuing education units).  The framework should also be applied to jobs in which some research is done but which are not actual research positions by definition. 

In the Job Demands Chart for general staff, the use of  foreign languages refers to tasks in which a person needs to use more than one language.

In the job evaluation factors alternatives are described using the word or. The listed items in the profiles are not exhaustive, they are only examples, and they are not all necessarily required to be fulfilled.

The typical training and academic capacities mentioned above should not be considered as a prerequisite for the position.   It refers to the qualifications and skills customarily needed to carry out the tasks and duties of the position.

The tasks at each level may include responsibilities (e.g. supervisory or financial responsibility) that are not mentioned in administrative regulations or guidelines.   In such cases these should be specified in the job description.

Working in difficult and dangerous circumstances may be taken into consideration when defining job demands levels.

Starting at Level 8,   the knowledge and skills required for library jobs/work is typically based on information studies.  In tasks requiring expertise in library work, information studies are usually included in the related university degree or are carried out in addition to the degree.

Level / Overall Description

 

Tasks require the following knowledge, skills and responsibility:

Level 2

Problem-solving and organisational skills:

Communication and relationship skills:

Responsibility:

 

Knowledge, training and experience:

Positions at Level 2 involve guided practical tasks in different fields that can be learned during a brief period of introduction.

The tasks are performed according to instructions and in a specified order of importance following established instructions and practices.

The position requires basic oral and written communication skills and everyday cooperation skills needed as a member of the work community.

The person is responsible for carrying out the work in an appropriate way.

 

Practical knowledge and skills are required. The skills needed can be acquired on the job.

 

 

JOB PROFILE CHART FOR GENERAL STAFF

Level / Overall Description

 

Tasks require the following knowledge, skills and responsibility:

Level 3

Problem-solving and organisational skills:

Communication and relationship skills:

Responsibility:

 

Knowledge, training and experience:

Positions at Level 3 involve practical tasks in different fields. The person has knowledge of the operational environment and can use the basic tools or knows the established working methods of the field.

Tasks are performed according to instructions that change periodically. Routine situations and problems arising on the job should mainly be handled independently. The work can simultaneously include a variety of tasks with different deadlines or schedules of which the person should be aware.

The position requires basic oral and written communication skills and a capacity for teamwork

The person is responsible for developing working methods and practices related to the tasks.

 

 

The skills required in the position are typically acquired through basic vocational training or alternatively through work experience. The tasks require an ability for learning new things


















 

Level / Overall Description

 

Tasks require the following knowledge, skills and responsibility:

Level 4

Problem-solving and organisational skills:

Communication and relationship skills:

Responsibility:

 

Knowledge, training and experience:

Positions at Level 4 involve guided professional tasks in different fields. The person has a command of the established working methods of the field. The tasks involve applying orders, instructions, agreements etc. typical to the field.

 

Examples, regulations or practices are applied in similar recurring situations. Routine situations and problems arising on the job should mainly be handled independently. The work can simultaneously include a variety of tasks with different deadlines or schedules of which the person should be aware.

 

The position requires communication and relationship skills in one of the following:

·     general customer services,

·     handling documents or

·     presenting information in a logical way.

Use of a foreign language may also be required. 

 

The person is responsible for the functioning of activities or services related to the tasks as part of a larger entity, e.g. the reliability of information or results, observing schedules/deadlines, or the suitability of material/tools/working methods.

 

The skills required in the position are typically acquired through appropriate vocational training or alternatively through work in the field. The person must take initiative in maintaining his/her knowledge and skills. The tasks may require knowledge of university functions outside the person’s own operational unit or of a number of functions within the person’s immediate working environment.


 

 

 














 

Level / Overall Description

 

Tasks require the following knowledge, skills and responsibility:

Level 5

Problem-solving and organisational skills:

Communication and relationship skills:

Responsibility:

 

Knowledge, training and experience:

Positions at Level 5 involve professional tasks in different fields. The person has a command of the various working methods in the field.

 

Regulations or practices relevant to the job are applied in varying situations. The work simultaneously includes a variety of tasks that the person is to prioritise in consideration of the implications.

 

The job requires communication and relationship skills in one of the following:

·     individual customer service,

·     guidance or counselling (also in problem situations),

·     working in a changing environment,

·     preparation work in written form or

·     presenting information in oral or written form.

Use of a foreign language may also be required. 

The person is responsible for developing the tasks related to the job and completing them well and in an appropriate manner.  The person’s responsibility includes ensuring the reliability of information and results and selecting appropriate materials, tools or work methods.

 

The skills required in the position are typically acquired through related vocational training in addition to which professional experience in the field or in equivalent tasks may be required, or alternatively, through considerable professional experience in the field. The person must take initiative in acquiring new information from various sources and have the ability to analyse its relevance.

 




Level / Overall Description

 

Tasks require the following knowledge, skills and responsibility:

Level 6

Problem-solving and organisational skills:

Communication and relationship skills:

Responsibility:

 

Knowledge, training and experience:

Positions at Level 6 involve demanding professional tasks in different fields. The person has a command of related working methods and can apply them independently.

 

The tasks are performed independently through application of related information, regulations and practices and selection of appropriate working methods and approaches. Decisions made in the job can affect the contents of the work of others and the methods they apply.

 

The position requires communication and relationship skills in one of the following:

·     mediating,

·     preparing/organising complex matters or tasks,

·     cooperation with bodies/interest groups etc. outside the university regarding professional issues, or

·     organising the work of a group of people in an impartial and practical way.

The use of a foreign language may also be required in situations typical to the job.  

The tasks include responsibility for one of the following: planning or development, financial issues or the relevance, validity and quality of an activity. The tasks may include the practical responsibilities of an immediate supervisor.  

 

 

The skills required in the position are typically acquired through related vocational training or a polytechnic degree in addition to which professional experience in the field or in equivalent tasks may be required. The position requires initiative in maintaining and developing professional skills.

 

 





























Level / Overall Description

 

Tasks require the following knowledge, skills and responsibility:

Level 7

Problem-solving and organisational skills:

Communication and relationship skills:

Responsibility:

 

Knowledge, training and experience:

Positions at Level 7 require specialised professional skills in different fields.

 

The tasks are carried out independently through application of relevant information, regulations and approaches and the use of specialised professional or scientific methods. Making decisions may require preparative work.

 

The tasks require communication and relationship skills in one of the following:

·     preparing and presenting complex matters or tasks in oral/written form,

·     working as part of a network or

·     organising the work of a group in an impartial and practical manner.

The use of a foreign language may also be required in situations typical to the job.

The position includes responsibility for one of the following: planning or developing a complex task, financial issues or the daily activity of a group of people. The position may include the practical responsibilities of an immediate supervisor.

 

The skills required in the position are typically acquired through a polytechnic degree in addition to which professional experience in equivalent tasks may be required. The tasks require initiative in maintaining and developing professional skills and the ability to assess the relevance and validity of information from a variety of sources. 

 


 

Level / Overall Description

 

Tasks require the following knowledge, skills and responsibility:

Level 8

Problem-solving and organisational skills:

Communication and relationship skills:

Responsibility:

 

Knowledge, training and experience:

Positions at Level 8 require expertise. The tasks include planning, research[1]  and development or responsibility for complex tasks. 

 

Tasks are carried out independently through the application of relevant information and regulations or scientific or specialised professional methods. In addition, the position requires a capacity for analysing information and creative thinking to prepare complex matters or tasks. 

 

The job requires communication and relationship skills in one of the following:

·     presenting complex matters in oral and/or written form based on independent preparative work,

·     communication, cooperation, counselling or teaching skills in various situations, or

·     maintaining and utilising networks within and outside the university.

The person may also be required to do the above in a foreign language. Negotiation skills may be required when cooperating with interest groups.

The position includes responsibility for one of the following:

·     extensive follow-up and reporting tasks

·     planning/developing/coordinating and instructing/marketing/managing (information related to) complex tasks, functions, services, applications, client processes etc.

·     managing a complex matter or task at a level exceeding the person’s own operational unit or regarding the entire university

The position may include the duties of an immediate supervisor.

 

The skills and knowledge required in the position are typically acquired through a university degree, in addition to which diverse professional experience or expertise in the field may be required. The position may require comprehensive knowledge of a university function and its operation and networks. The position requires initiative in the maintenance, expansion and further development of professional skills.  

 

 


 

Level / Overall Description

 

Tasks require the following knowledge, skills and responsibility:

Level 9

Problem-solving and organisational skills:

Communication and relationship skills:

Responsibility:

 

Knowledge, training and experience:

Positions at Level 9 involve demanding tasks that require expertise. The tasks include demanding planning, research[2] and development tasks or responsibility for management of complex tasks.

 

Tasks are carried out independently, applying specialised professional or scientific methods and analysing related information and recognising the need for development. The job includes independent expert, organisation, coordination, planning or research tasks, or the tasks of an immediate supervisor.

 

The position requires communication and relationship skills in one of the following:

·     presenting complex matters in oral and/or written form based on independent preparative work,

·     cooperation, communication, counselling or teaching skills in a variety of situations, or

·     maintaining and utilising networks within and outside the university.

The person may also be required to do the above in a foreign language. Negotiation skills may be required when cooperating with interest groups.

 

The position includes total responsibility for one of the following:

·     extensive follow-up and reporting tasks

·     planning/developing/coordinating and instructing/marketing/managing an extensive and complex task, functions, services, applications, a client process etc.

·     responsibility for the activity and the development of functions in the person’s area of expertise

·     managing a complex matter at a level exceeding the person’s own operational unit or regarding the entire university

The position may include the duties of an immediate supervisor or financial responsibility for the overall activity.

The skills and knowledge required in the position are typically acquired through a higher university degree in addition to which extensive and diverse professional experience or in-depth expertise may be required. The position may require comprehensive knowledge of a university function and its operation and networks. The position requires initiative in the maintenance, expansion and further development of professional skills.

 


 

 

Level / Overall Description

 

Tasks require the following knowledge, skills and responsibility:

Level 10

Problem-solving, organisational, and communication and relationship skills

Responsibility

 

Knowledge, training and experience

Positions at Level 10 involve tasks that require special expertise or tasks of an immediate supervisor. The tasks include planning, and development, or the supervision of a certain area or group.  

 

These involve planning and decision-making affecting an entire unit, function or group. Interpretations of matters must be produced to support decision-making. The position requires a capacity for organising very complex matters and mediation.

 

The position requires a range of cooperation, networking and communication skills as well as negotiation skills and the use of a foreign language in related situations. Leadership skills are required in management tasks.

 

The job includes responsibility for one of the following:

·     overall responsibility for the person’s own field of expertise

·     planning and developing extensive and complex tasks

·     independent investigation and analysis requiring expertise

·     supervising or managing a unit or an extensive sub-unit

·     managing a complex matter at general university level

 

The position may involve representing the operational unit or university in the person’s field/network of specialisation.

 

The skills and knowledge required in the position are typically acquired through a higher university degree in addition to which extensive and diverse professional experience or in-depth expertise. The activities related to the position require continuous assessment and development




































 

Level / Overall Description

 

Tasks require the following knowledge, skills and responsibility:

Level 11

Problem-solving, organisational, and communication and relationship skills

Responsibility

 

Knowledge, training and experience

Positions at Level 11 involve demanding tasks that require special expertise or demanding tasks of a supervisor in a group, operational unit, area of responsibility etc. The tasks may include responsibility for personnel and/or financial issues.

 

These include making key plans or decisions regarding an operational unit or a function. The person should create new interpretation models or approaches to support decisions. The tasks require a capacity for organising very complex matters and mediation.

 

The position requires a range of cooperation, networking and communication skills as well as negotiation skills and the use of a foreign language in related situations. Leadership skills are required in management tasks.

 

The position includes overall responsibility for an operational unit or other entity, extensive and complex tasks or function. The job includes responsibility for one of the following:

·     Supervision responsibility

·     Planning and development responsibility

·     Financial responsibility.

The position may involve representing the operational unit or university in the person’s field.

 

The skills and knowledge required in the position are typically acquired through a higher university degree in addition to which extensive and diverse professional experience or in-depth expertise or alternatively an academic postgraduate degree may be required. The activities related to the position require continuous assessment and development.

 


 

Level / Overall Description

 

Tasks require the following knowledge, skills and responsibility:

Level 12

Problem-solving, organisational, and communication and relationship skills

Responsibility

 

Knowledge, training and experience

Positions at Level 12 involve demanding tasks that require a high level of special expertise or tasks of a director in an operational unit, function etc.

 

These  include strategic decision-making and definition of policies involving an operational unit or function even if the person does not have a formal management position.

 

The position requires leadership skills and influencing decision-makers, authorities, the scientific community and/or other interest groups.

 

The tasks include overall responsibility for the development and/or management of an operational unit or other entity.

 

 

The skills and knowledge required in the position are typically acquired through a higher university degree or a scientific postgraduate degree. In addition, extensive and diverse professional experience or in-depth expertise is required.

 























 

Level / Overall Description

 

Tasks require the following knowledge, skills and responsibility:

Level 13

Problem-solving, organisational, and communication and relationship skills

Responsibility

 

Knowledge, training and experience

Level 13 positions involve demanding tasks that require a high level of special expertise or tasks of a director in a somewhat large operational unit, function etc.

 

These include strategic decision-making and development of strategic guidelines concerning an operational unit or function even if the person does not have a formal management position.

 

The position requires leadership skills and extensively influencing decision-makers, authorities, the scientific academic community and/or other interest groups.

 

The position includes overall responsibility for the development and/or management of an operational unit or other entity and its necessary resources.

 

 

The skills and knowledge required in the position are typically acquired through a higher university degree or a scientific postgraduate degree. In addition, extensive and diverse professional experience or in-depth expertise is required. The position requires experience in supervising an expert organisation.


 

Level / Overall Description

 

Tasks require the following knowledge, skills and responsibility:

Level 14

Problem-solving, organisational, and communication and relationship skills

Responsibility

 

Knowledge, training and experience

Level 14 positions involve very demanding international tasks or their equivalent that require special expertiseor very demanding tasks of a director.

 

The position includes broad interaction with interest groups at a national and an international level. The tasks require good leadership skills. 

 

These include strategic decision-making and require the ability to recognise and assess the risks related to those decisions, and be able to justify the decision should a conflict arise.

The position includes responsibility for a large unit, coordinating and managing large tasks/projects and the resources needed. The job includes extensive responsibility for long-term or wide-ranging strategic decisions related to the activity of an organisation, area of expertise, discipline or field.

 

The skills and knowledge required in the position are typically acquired through a higher university degree or a scientific postgraduate degree. In addition, extensive and diverse professional experience or in-depth expertise is required. The position requires experience in supervising an expert organisation.

 

























 

Level / Overall Description

 

Tasks require the following knowledge, skills and responsibility:

Level 15

Problem-solving, organisational, and communication and relationship skills

Responsibility

 

Knowledge, training and experience

Level 15 positions involve very demanding international tasks that require special expertise or very demanding tasks of a director.

 

See Level 14. 

 

The position includes responsibility for the strategy of a large organisation or an international project and very extensive personnel and leadership responsibilities.

 

See Level 14.

 



[1]Refer to Appendix 2, p1, s1

[2]Refer to Appendix 2, p1, s1