Critical Communication, Safety and Human-Centered Services of the Future (CRICS, 2016–2017)


The goal of the CRICS (2016–2017) project is to research and develop simulation-based education, critical communication and healthcare and social services. In addition to technology and communication services in education, the project aims to develop hospital practices from the viewpoints of customers, personnel and the organization. The goal of the research and development is to improve the quality and availability of education and services while improving personnel, customer and patient safety. The research project aims to develop pedagogical models for various kinds of simulation-based education (e.g., computer-based simulation, serious games and mobile simulations). The aim is also to enhance critical communication by applying the crisis resource management framework. In order to develop crisis resource management, the new methods will be developed and utilized in research.

Developing critical communication and human-centered services for the healthcare sector is currently crucial for many reasons. Effective communications and services help prevent sentinel events and decrease the subsequent costs. The key factors in development work are access to communication technology, fluent protocols to act and authority collaboration. In addition, education is needed to introduce novel procedures to healthcare professionals and students. According to previous research, simulation-based training and processes can help to adapt new ways of acting, teaching and learning.

The CRICS project is realized by the University of Lapland (Centre for Media Pedagogy, the Service Innovation Corner, Faculty of Law) in cooperation with Stanford University (Palo Alto, CA, USA), Cape Peninsula University of Technology (Cape Town, South Afrika), Umeå University (Umeå, Sweden), Emily Carr, Health Design Lab (Vancouver, Canada) and the University Hospital of North Norway (Tromso, Norway). Other partners include the Lapland University of Applied Sciences, the healthcare district of Länsi-Pohja and Pohjois-Pohjanmaa, Regional State Administrative Agencies, Emergency Services College and the Ministry of Social Services and Healthcare. 

The project is funded by Tekes and ERDF, University of Lapland, the Hospital District of Lapland, the city of Rovaniemi, Airbus Defense & Space, Tetrasim (Beaconsim) and Mentura Group Ltd. 




Centre for Media Pedagogy team:

Professor, responsible director Heli Ruokamo
+ 358 40 587 9090

Project manager, post-doctoral researcher Tuulikki Keskitalo
+ 358 40 352 4432

Post-doctoral researcher, university lecturer Hanna Vuojärvi
+358 40 484 4139

Researcher, Paula Poikela
+358 40 484 4153


The Service Innovation Corner team:

Professor, Satu Miettinen
+358 50 535 0861

Researcher, Mira Alhonsuo
+358 40 484 4378

Researcher, Henna Marttila
+358 40 484 4231