At identity.luc.fi you can retrieve your username and password with your online banking account or the mobile certificate. Select the University of Lapland as your organisation and follow the instructions. The service is available through Finnish online banks or with the mobile certificate.
Your password should be difficult to guess but easy for you to remember. This way you do not have to write it down, minimising the possibility for it falling into wrong hands. For example, a strong password could be a combination of words that has no meaning, but is still easy to remember. Moreover, a good password cannot be deduced from your personal information, such as address, date of birth, hobbies or family members.
Your password must be at least eight characters long and contain both uppercase and lowercase letters, at least one number or one special character. Some special characters are not acceptable in some of our information systems and they may cause problems. Scandinavian letters are also not allowed. You should therefore refrain from using at least the following special characters: €, @, §, *, comma, å, ä, ö
Do not use the same password for the university systems as for any public online services, such as Facebook or public email services.
helpdesk (at) ulapland.fi tel. +358 40 484 4488
Visiting address: Yliopistonkatu 8, A-wing, room 102A, 1st floor
Office hours: Mon–Fri 10–19 and Sat 10–14
servicedesk (at) ulapland.fi tel. +358 40 4844 333
Office hours: Mon–Fri 8–16
atk.toimisto (at) ulapland.fi tel. +358 40 4844 482
Visiting address: Yliopistonkatu 8, F-wing, 3rd floor