EN / Data Administration and ICT Services / Common services

Password

Changing your password

Through OWA account

Log in to your OWA account at mail.luc.fi. At the top-right corner of the page you see the Settings icon. Clicking it opens a dropdown menu where the second to last option is changing the password.
outlook.luc.fi

Expired password

If your password has expired, go to pwd.luc.fi. The page asks for your username and old password and lets you create a new password.
pwd.luc.fi

Do not know your password or username

At identity.luc.fi you can retrieve your username and password with your online banking account or the mobile certificate. Select the University of Lapland as your organisation and follow the instructions. The service is available through Finnish online banks or with the mobile certificate.

identity.luc.fi

Unable to reset your password

If you are unable to reset your password using any of the abovementioned methods, please contact the ICT Services by phone or visit the ServiceDesk.
Guidelines for passwords

Strong password

Your password should be difficult to guess but easy for you to remember. This way you do not have to write it down, minimising the possibility for it falling into wrong hands. For example, a strong password could be a combination of words that has no meaning, but is still easy to remember. Moreover, a good password cannot be deduced from your personal information, such as address, date of birth, hobbies or family members.

Password requirements

Your password must be at least eight characters long and contain both uppercase and lowercase letters, at least one number or one special character. Some special characters are not acceptable in some of our information systems and they may cause problems. Scandinavian letters are also not allowed. You should therefore refrain from using at least the following special characters: €, @, §, *, comma, å, ä, ö

Use different passwords

Do not use the same password for the university systems as for any public online services, such as Facebook or public email services.

Contact us

Student Helpdesk

helpdesk (at) ulapland.fi
tel. +358 40 484 4488

Visiting address:
Yliopistonkatu 8, Main entrance hall

Office hours:
Mon–Fri 10–19 and Sat 10–14

ICT ServiceDesk for staff

servicedesk (at) ulapland.fi
tel. +358 40 4844 333

Visiting address:
Yliopistonkatu 8, Main entrance hall

Office hours:
Mon–Fri 8–16

ICT Services Office

hankinnatatk (at) ulapland.fi
tel. +358 40 4844 482

Visiting address:
Yliopistonkatu 8, F-wing, 3rd floor