The main aim of this interdisciplinary research group is to address locally and globally significant societal, geographical and technological challenges through service design, arts-based research and participatory approaches. Its particular emphasis is in value co-creation with many different kinds of communities, organisations, institutions or companies with specific needs. It aims at creating dialogue and addressing challenges related to access to services and questions of inclusion and equality, which may also include some sensitive and conflicted issues.
The group develops new tools, methods, models and practical solutions for delivering and co-creating services with remote or otherwise marginal communities, and producing new solutions for human-centred healthcare and more competitive tourism or logistics services. The aims are also in the optimisation of the current services through technological AI-oriented service design.