The customer service of Open University provides general guidance and
gives advice on study procedures. You can receive information on the
course selection, registration, tuition fees, teaching schedules and
locations, usernames and exam results.
tel. +358 40 484 4495
Where can I see the courses available to me?
Courses offered by the faculties of University of Lapland you will find in Peppi Study Guide
Since studies at the Open University are considered part-time and
general in nature, you are not eligible to receive financial aid from
the state (study grants or student loans) or the discounts and benefits
of full-time students. If your studies at the Open University are part
of vocational further or continuing education, you can apply for adult
education allowance from the Education Fund.
Read more on the Education Fund website >
Yes. You can study full time without losing your unemployment
benefits under certain conditions. Please consult the TE Office about
your studies in good time before the start of your studies. In order for
you to qualify for unemployment benefit, the TE office must have
recognised your need for education and assessed that the studies will
improve your vocational skills and employability.
Only full-time studies are supported with unemployment benefits. You
must also be at least 25 years old at the start of your studies. Visit
your local TE Office to clarify any questions about unemployment
security before starting your studies.
Read more on the TE Services website >
The registration is binding and the paid fees are not refundable.
The right to study cannot be cancelled, and the study fee will not be refunded.
However, in the event that the University of Lapland or Open University has to cancel a course due to low attendance, or other similar reason on part of the organisation, the study fee is refunded in full.
If you develop medical or health problems lasting at least one month, your study right can be extended for a short period. In that case, provide a medical certificate detailing the medical or health problem that prevents you from continuing studies. A medical certificate must be presented during your valid study right. The tuition fee is not refunded.
As a student of the Open University, you are automatically generated a
personal user account, which gives you access to our online services,
such as Peppi, Moodle, library databases, email service, computers in
the ICT labs and the LUC wireless network.
You may activate your user account on the day following your payment
using either your personal online banking account or mobile certificate
If you have neither an online banking account nor the mobile
certificate, please contact the student HelpDesk or ICT ServiceDesk.
For data security reasons, you are required to change your password
every six months.
If your password has expired but you can still remember it, you can reset it at pwd.luc.fi
A forgotten password can also be changed by visiting the StudentHelpDesk in person. If this is not possible, please contact the Helpdesk
by email: helpdesk(at)ulapland.fi
If you are unhappy with the grade you received, you can contact the
Open University office, which will provide you with the contact details
of the teacher responsible for the grading. The teacher is required to
explain to you the used assessment criteria and how they have been
applied in your case.
If you are still not satisfied with your grading after contacting the
teacher, you can apply for a rectification of the assessment in writing.
You must appeal within 14 days of the date that you have had the chance
to access your results and the information on how the assessment
criteria have been applied in your case. The teacher must provide you
with a written statement of a denied appeal on request.
If you are unhappy with the decision on the rectification of assessment,
you may appeal to the appellate board. You must file the appeal no
later than 14 days after receiving information on the decision. Submit
your appeal to the University Registry. You cannot appeal against the
decision of the appellate board.
Lectures are a traditional and the most common mode of teaching. It
is highly important to attend the lectures in order to learn, since
their goal is to go over the basics, while providing you with more
up-to-date information than in text books and knowledge that cannot be
found in literature. Learning requires active listening.
Studies usually start with an introductory lecture that provides you with an overview of the topic.
Guidelines for making notes:
1. If you know the topic of the lecture in advance, you can prepare by
considering what you already know about it and what else you would like
2. Listen to the lecturer attentively.
3. Write concisely, focusing on the main points and important terminology.
4. Organise your notes under main and sub-points and connect them logically to form larger unities.
5. Write down your own thoughts and insights.
6. Ask the lecturer questions if something is unclear or you wish to learn more about a topic.
7. Go through your notes right after the lecture to complement and clarify them.
You do not have to buy your course books, since you can
usually borrow them from your home town library or the Lapland
You will receive a library card from the University Library, in Yliopistonkatu 8. Be prepared to prove your identity with a photo ID. At the city library you can order and borrow books from other libraries in Lapland.
The Library of the Lapland University Consortium comprise the libraries
of the University of Lapland and Lapland University of Applied Sciences.
The library of the University of Lapland is located in the main
building of the university in Yliopistonkatu 8, and the libraries of the
University of Applied Sciences in Jokiväylä 11.
In Non-degree studies Open University students study together with degree
students of University of Lapland. If you do not find studies that
interest you in the Open University course selection, you can apply for
the right to Non-degree studies. Teaching is mostly during daytime.